Changelog
AppService status
Start typing to search…
Back to All

v259 Cross-Project Flows & Enhanced WebChat 🔄

about 2 hours ago by Michał Brzezicki

"Danger, Will Robinson!" - Robot B-9, Lost in Space 🤖
SentiOne Automate version 259 was released on 18.03.2026. This release introduces cross-project flow redirection, significant WebChat reliability improvements, and expanded Knowledge Base editing capabilities.

Cross-Project Flow Redirection

Bot flows can now redirect to flows in other projects within the same organization. The "Redirect to another flow" block now includes a project selector, enabling complex multi-project conversation workflows. Analytics and Conversations modules track sessions that span multiple projects, displaying the starting project alongside any projects visited during the conversation.

WebChat Reliability & Connection Handling

Connection Status Indicator: WebChat now displays connection status messages when the WebSocket connection becomes unstable, automatically hiding them once reconnection succeeds.

Message Delivery Guarantee: Missed messages are now delivered automatically when users reconnect to the WebSocket. Messages are queued for the duration of the conversation session and delivered upon reconnection.

Optimized Connection Strategy: WebSocket connections are now initialized only when users have an active session, significantly reducing unnecessary connections on high-traffic websites.

Silent Bot Actions: New WebChat API methods allow host websites to trigger bot actions via JavaScript events (e.g., item removed from cart, form selection changed) with configurable message visibility and labels.

Knowledge Base Document Management

Individual rows in Semantic Database documents can now be created and deleted directly in the UI. Whitespace characters are properly displayed to ensure accurate copy-paste operations. Documents uploaded via CSV/XLSX connectors now support XLSX file format alongside CSV.

Integration Block Improvements

Output values in Integration blocks can now be selectively saved to memory using checkboxes, eliminating the need to store all response data.

Test Suite Enhancements

Integration mocks from Chat Tester are now automatically copied to Test Suites when creating automated tests, streamlining test creation workflows.

Additional Enhancements

  • Memory key autocomplete now includes keys defined in the current block without requiring save
  • Agent names from Genesys are now displayed in WebChat conversations
  • Genesys conversation closing now uses the current conversation ID for improved reliability
  • LiveChat incoming webhook support enables bot responses to first messages
  • LLM intentizer training logic migrated to Scala for improved performance

💊 IMPROVEMENTS

  • [Flow] Cross-project flow redirection via "Redirect to another flow" block
  • [Conversations] Visualization of multi-project sessions showing starting project and all visited projects
  • [Analytics] Conversations tracked under starting project for multi-project sessions
  • [WebChat] WebSocket connection status indicator with automatic reconnection
  • [WebChat] Message delivery guarantee - missed messages queued and delivered on reconnection
  • [WebChat] WebSocket connections initialized only for active sessions to reduce server load
  • [WebChat] Silent bot actions triggered by host website JavaScript with configurable visibility
  • [WebChat] Genesys agent names displayed in conversation
  • [Knowledge Base] Create and delete individual rows in Semantic Database documents
  • [Knowledge Base] Whitespace characters properly displayed in document view
  • [Knowledge Base] XLSX file upload support in CSV connectors
  • [Integration] Selective output value saving to memory via checkboxes
  • [Test Suites] Automatic mock copy from Chat Tester to Test Suites
  • [Flow] Memory key autocomplete includes keys defined in current block without save
  • [Genesys] Improved conversation closing using current conversation ID
  • [LiveChat] Incoming webhook support for first message responses
  • [NLU] LLM intentizer training migrated to Scala

🐛 FIXES

  • [NLU] Training Analytics download now generates files without Grafana errors

  • [UI] Long request URLs now wrap properly without container overflow

Follow the changelog for more exciting new features! 👋