SentiOne Automate service status

Monthly updates

Deployment of the new version is usually planned on Thursdays 15:00 CET each month. Although it should not happen, at this time you may experience platform instability or temporary glitches.

Ongoing issues ๐Ÿ•“

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All systems are up and running

In case of any issues or bugs please submit them on JIRA Service Desk

History

Incident dateDescription
2024-06-21 - 2024-06-24[NLU] Degraded accuracy of smaller NLUs

We have noticed that for small simple NLU models (fewer intents and training phrases) intent detection is degraded and trainings with same seed are not equal on different environments. We are looking into it, however it does not happen on every installation.

Currently the work-around is either use complex model or add more training phrases.

UPDATE: 2024-06-24 14:20: Issue has been fixed, to ensure stability we recommend updating to newest version for all customers
2024-06-21Voice Gateway under maintenance

We have been updating ASR and TTS voice gateway with new features and voice features were unavailable on App environment.
2023-11-29 17:30 CETUpdate of cluster certificates. Possible downtime or deprecated availability up to 1h