SentiOne Automate service status
Monthly updates
Deployment of the new version is usually planned on Thursdays 15:00 CET each month. Although it should not happen, at this time you may experience platform instability or temporary glitches.
Ongoing issues ๐
All systems are up and running
In case of any issues or bugs please submit them on JIRA Service Desk
History
| Incident date | Description |
|---|---|
| 2024-06-21 - 2024-06-24 | [NLU] Degraded accuracy of smaller NLUs We have noticed that for small simple NLU models (fewer intents and training phrases) intent detection is degraded and trainings with same seed are not equal on different environments. We are looking into it, however it does not happen on every installation. Currently the work-around is either use complex model or add more training phrases. UPDATE: 2024-06-24 14:20: Issue has been fixed, to ensure stability we recommend updating to newest version for all customers |
| 2024-06-21 | Voice Gateway under maintenance We have been updating ASR and TTS voice gateway with new features and voice features were unavailable on App environment. |
| 2023-11-29 17:30 CET | Update of cluster certificates. Possible downtime or deprecated availability up to 1h |