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v262 New Languages & Conversation Logging 🌍

about 2 hours ago by Michał Brzezicki

"I've just made some calculations, and I'm 99.9% certain everything will be fine." - TARS, Interstellar 🤖
SentiOne Automate version 262 was released on 10.06.2026. This release adds support for 11 new NLU languages, introduces conversation logging visible in Chat Tester and Analytics, brings recording deletion endpoints to the Public API, and enables editable intent descriptions.

11 New NLU Languages

Single-language NLUs are now available for 11 additional languages: Czech, Danish, Estonian, Finnish, Croatian, Norwegian, Russian, Slovak, Swedish, Turkish, and Ukrainian. The enhanced tokenizer is now the default for new NLUs and projects, providing accurate language-specific text processing including named entities, numerals, and dates.

Conversation Logging

Log messages can now be tracked throughout the conversation lifecycle:

Chat Tester: Log messages appear directly in Chat Tester conversations, with text messages displayed as text and attached objects rendered as JSON.

Analytics: Logs are displayed as a dedicated message bubble type in the Analytics conversation view, with object data available in expandable sections. Large payloads can be downloaded as files. Logs are excluded from PDF and HTML conversation exports.

Integration Logging: A new toggle in the Integration block enables logging of complete requests and responses, including status codes — with secrets automatically redacted.

Public API: Log data can optionally be included in conversation retrieval via a dedicated flag.

Recording Management in Public API

New endpoints for managing audio recordings:

  • Instant Deletion (DELETE /api/public/v1/conversations/{internalSessionId}/recording) - Immediately delete the recording for a session
  • Scheduled Deletion (POST /api/public/v1/conversations/{internalSessionId}/recording/scheduleDeletion?deletionTime=...) - Schedule recording deletion for a specific future time

Sessions now include an audioRecordingDeletionTime field, and the session search endpoint supports filtering by scheduled deletion status.

Full API documentation is available at automate.help.sentione.com/reference.

Editable Intent Descriptions

Intent descriptions generated by the LLM intentizer can now be viewed and edited directly in the UI. User-edited descriptions are preserved after retraining, with a toggle to switch between edited and regenerated modes. Descriptions are clearly marked as system-generated or user-edited and are included in project exports.

NLU Model Import/Export

Trained NLU models can now be included in project export and import, eliminating the need to retrain after migration. A new parameter in the project import/export endpoints controls whether binary models are included. Cross-validation is now also supported for the LLM intentizer.

NLU Engine Stability & Resilience

The NLU engine components have received significant reliability improvements. Entity detection — including dates, numerals, and named entities — now works across all newly added languages. Training stability has been improved for large datasets (1000+ phrases), and the engine now handles infrastructure disruptions gracefully, maintaining prediction availability with consistent response times even during partial backend outages.

Advanced Block Search by Outputs

Block search now supports searching by output names and conditions, making it easier to locate specific decision points in complex flows.

Genesys Handover Reliability

WebChat conversations are now initialized on the Genesys side immediately at session start, preventing handover failures when conversations are transferred to an agent early in the interaction.

💊 IMPROVEMENTS

  • [NLU] 11 new single-language NLUs: Czech, Danish, Estonian, Finnish, Croatian, Norwegian, Russian, Slovak, Swedish, Turkish, and Ukrainian
  • [NLU] Enhanced tokenizer now default for new NLUs and projects
  • [NLU] Editable intent descriptions preserved after training, with system/user-edited indicators
  • [NLU] Read-only view of intent definitions generated by LLM intentizer
  • [NLU] Trained model import/export in project migration
  • [NLU] Cross-validation support for LLM intentizer
  • [NLU] Entity detection (dates, numerals, named entities) available for all new languages
  • [NLU] Improved engine resilience — predictions remain fast and available during partial infrastructure outages
  • [Conversations] Log messages displayed in Chat Tester with JSON object rendering
  • [Analytics] Log messages shown as dedicated bubbles with expandable object data
  • [Integration] Toggle to log complete requests and responses with automatic secret redaction
  • [API] Instant and scheduled recording deletion endpoints
  • [API] Session search filtering by recording deletion status
  • [API] Optional inclusion of binary NLU models in project export/import
  • [API] Optional log data in conversation retrieval
  • [Flow] Advanced block search by output names and conditions
  • [Genesys] Earlier conversation initialization preventing early handover failures

🐛 FIXES

  • [NLU] Fallback responses now work correctly in multilanguage projects

  • [NLU] Training no longer fails for NLUs with more than 1000 phrases

  • [NLU] Adding phrases to a newly created intent model works correctly

  • [NLU] API key no longer modified when updating other fields in AI credentials

  • [Flow] Restored previous automaton execution logic on flows

  • [Conversations] Debug mode in Chat Tester now displays memory and response info when an error occurs

  • [Knowledge Base] Wide items no longer prevent editing their keys

  • [Genesys] Webhook parsing errors resolved

  • [UI] Remove model button styling corrected in NLU settings

  • [Voice] Recording save warnings no longer reported as errors

Follow the changelog for more exciting new features! 👋