v246 Make voicebots great again 🤖
“If we all reacted the same way, we’d be predictable, and there’s always more than one way to view a situation.” - The Major, Ghost in the Shell 🤖
SentiOne Automate version 246 was released on 30.01.2025. In this release, our focus was on adding new options to the Voice Channel Connector.
New voice channel options
The new release of Autoamte allows you to not only define if the user can interrupt when the bot is speaking, but also define which conditions should be met for effective interruption so that the bot works smoothly. We have also added more options on how long the bot listens to the user or when should the bot say something if the user is not saying anything for a longer period of time.
You can read more about configuring the how bot is integrated with your phone number or contact center in the dedicated article - Voice Channel options
💊 IMPROVEMENTS
- [Webchat] Added option to add and customize announcement banner. Read more here
- [RAG] Ability to change the embedding algorithm or vendor for semantic search in Documents
- [LiveChat] Support for HANGUP_HUMAN message sent, when end user closes chat with ✖️ button
- [Dialogs] Improved performance of application with optimized queries to SQL database
- [React] Simplified configuration for integration with SentiOne React
- [Performance] Optimize the performance of the
system.lastConversationsfunction
📚 DOCS
- [LLMs] New section about generation of NLU training set with AI
- [Voice] New article on configuration of Voice Channel
🐛 FIXES
- [Analytics] The Error tab in Analytics now shows precisely which NLU component failed
- [Facebook Messenger] Handle error when parsing thread owner in channels-connector
Please follow the changelog for exciting new features! 👋