v254 - Multiple NLU & webchat improvements 🌟

“What makes you think I am a very bad therapist?" - Eliza, Joseph Weizenbaum, MIT, 1966 🤖
SentiOne Automate version 254 was released on 25.09.2025. This new release brand new integration of SentiOne Webchat with cloud version of Genesys platform as well as significant improvement to security by adding 2FA.

Multilingual intent detection backed by the LLM 🗺️

Apart from existing simple and complex models you can now select LLM to classify intentions. This feature comes really handy when you need to support multiple languages or current model does not suit your needs. On the backend it uses LLM model, so make sure you have AI credentials set up. To use this model you do not need to make any more changes, during training process you current training phrases will be used to create classification model!

Splash screen and talking in webchat 🎤

Latest version introduced fully customizable splash screen that allows end users to introduce themselves. All text fields and image are customizable and can be set through Channels Connector edit form. Without splash every time user would open the webchat widget a new session was created, therefore making unnecessary mess in Analytics. With this new feature we are more sure that sessions are created for users who explicitly want to talk with your bot.

Although this feature is disabled by default and existing widget deployments are not affected, we recommend enabling it.

Moreover, new version allow users who use Chrome, Edge and Safari browsers to use their microphone to talk directly in webchat widget without need to type. This feature uses browsers built-in Speech-to-Text engine, which in case of Google Chrome is powered by Google's high-end Cloud Services.

💊 IMPROVEMENTS

[Flow] Markdown format is now supported in notes
[Channels] End users can send attachments through webchat widget, which are forwarded to Genesys agents. All uploaded files go through validation and antivirus check.
[Channels] When ending conversation by an agent in Genesys, conversation is routed back to the bot
[Flow] Improved indicator for changing order of quick replies
[API] Listing projects in company and getting project details
[Flow] Mocking author in chat tester
[Flow] Redirect block can now be connected to other block to execute conversation once it is redirected back to the bot
[Voice] TTS messages can be cached to save external services API consumption
[NLU] All NLU modules now use Redis as a distributed storage of the models

🐛 FIXES

[Permissions] Users with read-only access to NLU can now use NLU debugger form, but without ability to make any changes in the training set
[NLU] Fix for cross validation
[Channels] Better logging of LiveChat errors
[NLU] NER module and Autocorrection were not used for the initial user message
[Webchat] Fix bug in Carousel
[Channels] Display channel name in error message
[NLU] Fixed multiple errors regarding date and time detection in Polish language
[NLU] Fixed issue that some user utterances could cause error in non Polish NLUs
[NLU] Short words in short phrases should not be classified as sys.Forename any more

📚 DOCS

[LLM] Tools calling in LLM Say

Follow the changelog for more exciting new features! 👋