v252 Dialer and Tools Calling by LLM ☎️

“Greetings, friend. Do you wish to look as happy as me? Well, you've got the power inside you right now. So, use it, and send one dollar to Happy Dude, 742 Evergreen Terrace, Springfield. Don't delay, eternal happiness is just a dollar away." - AT-5000 Auto-dialer, The Simpsons S08E07 🤖
SentiOne Automate version 252 was released on 17.07.2025. This new release brand new Dialer functionality for phone outbound campaign as well as tool calling support in LLM Say block.

Dialer

Dialer can initiate outbound phone campaign to uploaded contacts, with this feature you can automate any process that requires phone outreach to your contacts.

The main features include:

• Setting campaign start and end date as well as on/off switch
• Excluding calling on weekends and holidays for specific region
• Uploading lists of contacts with defined calling time, call attempts per day and metadata needed for bot
• Both CSV and XLSX formats are supported
• REST API to upload contacts
• Selecting specific voice channel connector with phone number, bot project, ASR and TTS engine.
• Viewing call attempts for each campaign
• Marking phone call to be repeated if voicemail is detected with VoicemailDetected command

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Dialer module is still in beta

100% uptime is not guaranteed, and for this period of time only 1 concurrent phone call is executed.

Tools Calling by the LLM

We are excited to announce a powerful new capability in the SentiOne Automate "LLM Say" block: Tool Calling. This feature transforms your conversational AI by allowing it to interact with external systems and data sources in real-time, making your bots more capable and intelligent than ever before.

The primary benefit of tool calling is the ability to move beyond static, pre-trained knowledge and access live information. This means your bots can now provide up-to-the-minute responses and perform actions that require real-world data. By connecting to your internal or third-party APIs, your AI can now seamlessly integrate with your existing business processes.

Here are some potential use cases that tool calling unlocks:

• E-commerce: Instantly check product availability, track orders, and process returns by connecting to your inventory and logistics systems.
• Customer Support: Fetch customer details from your CRM to provide personalized assistance or create support tickets in your helpdesk software directly from the conversation.
• Travel & Hospitality: Check flight statuses, hotel availability, and make reservations by integrating with booking and scheduling platforms.
• Finance: Provide real-time stock quotes, account balances, or transaction histories by securely connecting to financial data APIs.

Please note that this feature is very generic. When you define tools, the LLM will try to use them as it will become the aim of the conversations. It can also be used for example to provide next generation of call steering, intent detection and variable extraction.

💊 IMPROVEMENTS

• [Flow] Quick copy and paste functionality to copy output definitions between different blocks
• [Knowledge Base] New method in AEL to search semantic database by keywords. This is especially useful when creating a RAG bot and user asks for specific name e.g. product model that cannot be converted to vector embeddings.
• [Analytics] More date ranges in date picker for quicker searching in past conversations
• [Debugging] When an error occurs in admin panel, you can now easily copy the details and pass it for debugging
• [Flow] Automatic suggestions for Command names and memory values should decrease the need to lookup function names docs and minimize risk of making typos

🐛 FIXES

• [Jobs] CleanJobs job did not end
• [Logging] We do not mark race condition in saving messages as ERROR anymore
• [Autocorrect] Fix for autocorrect engine bug that would change correct named entities written in small caps

📚 DOCS

• [Dialer] Preparing file with contacts

Follow the changelog for more exciting new features! 👋