For different deployments to interact with VoiceGateway bot designers can define commands that can interact with intermediate software and voice gateways

Usage

Command section is available for every block and uses the key-value paradigm.

Command params can be of different simple types eg. "lorem ipsum", 1, true, false, ["item1", "item2"] or complex JSON values. In most cases command affect only single step where they are defined.

Compatibility

Due to the fact that on different deployments that use different channels, voice gateways as well as different providers of ASR and TTS software

Text channels (SentiOne Webchat, Messenger, LiveChat etc.)

Command name	Description	Possible values
BlockingOperation	Indicate that in the next turn there will be a long running intergration call and user needs to be informed that their request is being processed. Description of this functionality in webchat is available here	true

SentiOne VoiceGateway

Such configuration in defined on default SaaS environment available at https://app.chatbots.sentione.com/

Command name	Description	Possible values
recognizeModel	Model to be used by Techmo ASR in given block to detect specific user input. Usage of this command is recommended for cases where you want to minimize ASR error rate and you ask end user for specific information like surname, location, numbers etc.	"spelling", "name", "address"
AllowUsersToInterruptBotSpeaking	Enable/disable ASR listening to user utterances while bot is speaking. This allows users to interrupt bot when it is speaking and move to the next block. This feature is also called TTS barge-in	true, false
AddSIPHeader	Append custom content to SIP headers. Use JSON array of objects syntax to define header names and values.	[{ “headerName”: “X-GEN-SIPREC” “value”: “sdsad” }]
BlockingOperation	Indicate that in the next block there will be a long running intergration call and user needs to be informed that their request is being processed Description of this functionality is available here	{ “repeatMessage”: {“message”: “We are processing you request, please wait”, “sleepMillis”: 5000 } }
TTSSynthesisTimeout	Specifies the maximum duration of current text-to-speech synthesis	time value [ms]
ASRSilenceTimeout	Specifies silence duration after which the end of the user statement will be determined.	time value [ms]
ASRTotalSpeechLength	Specifies maximum duration of speech	time value [ms]
Redirect	Specifies the number to which the call will be redirected	String value
Disconnect	Ends the phone call

AlfaCC

Command name	Description	Possible values
recognizeModel	Model to be used by Techmo ASR in given block to detect specific user input. Usage of this command is recommended for cases where you want to minimize ASR error rate and you ask end user for specific information like surname, location, numbers etc.	"spelling", "name", "address"
silentTimeout	Maximum number of seconds to wait for user utterance.	0..999
recognizeTimeout	Number of seconds of silence after user finishes speaking to consider it as finished utterance.	0..999
PauseRecording	Control recording of audio and use header X-Auth-Mode that disables logging and storing of user utterance.	false_before - resume recording before playing the TTS message, the next bot call will be without the X-Auth-Mode parameter false_after - resume recording after playing the TTS message, the next bot call will be without the X-Auth-Mode parameter true_before - stop recording before playing the TTS message, subsequent calls to the bot will be with the "X-Auth-Mode" parameter: "true" until the false_before / false_after command arrives true_after - stop recording after playing the TTS message, subsequent calls to the bot will be with the "X-Auth-Mode" parameter: "true" until the false_before / false_after command arrives

LiveChat

Command name	Description	Possible values
SetLiveChatCustomVariables	Used to set session fields on LiveChat customer. https://platform.text.com/docs/messaging/customer-chat-api#update-customer	JSON object with key-value pairs, where value is either string or number {"name": "tester", "id": 10}