The Transfer To Flow Block enables you to switch to a different flow within the same project.
Transfer to flow is useful for multilingual projects, since it allows us to construct multiple flows in various languages and transition between them.
In the EngageX bot, for example, the language shifts to the Arabic flow. There are two types of flows:
EN Flow and AR flow.
You may switch between them if you utilize the Transfer To Flow Block that is included inside each of them.
See the language switch from the chat tester
Not applicable to agent/human-bot transfers. Only internal flow transitions.
Drag the Transfer To Flow Block from the tool menu to the desired location on the canvas
Click on the gear icon on the Transfer To Flow Block to go to the dialogue configuration.
Under the flow tab, you will be able to select the flow to which you wish to transition.
Rename the flow
Save & Close.
The only variables which are moved to the new flow are those which are stored explicitly in this block.
Include a Say Block before the Transfer To Flow Block to warn users of the approaching change.
Updated about 1 year ago