Troubleshooting / Known Issues
Troubleshooting error messages in logs?
If you are troubleshooting messages in application logs please check the Logs troubleshooting page
🔹 [FLOW] Problem with Switch to context
option in Custom
block
Switch to context
option in Custom
blockProblem: Using Switch to context
option in a Custom
block causes unexpected bot behavior:
- returning from another context back to the Custom state causes overriding the currently chosen NLU model
- returning from another context back to the Custom state causes that
Response
is used again by the bot
Solution: DON'T use Switch to context
option in Custom
block. Use a separate Context
block for switching contexts.
Switch to context
option inCustom
block is deprecated and will be eventually removed in one of the future Automate releases as a final fix for this problem (this change will not break your previous projects)
🔹 [FLOW] Copy/paste feature in Flow module is not working
Problem: when the user copies and pastes the block in Flow module, nothing happens
Description: SentiOne Automate uses the browser Clipboard API. As the API is only available to Secure Contexts, it cannot be used from a content script running on http:-pages, only https:-pages. Check if HTTPS protocol is enabled.
🔹 [FLOW] Say with fallback use only first fallback response
Problem: when there is a second Start block in Flow (above the first one and without defined any output condition) - Say with fallback always return the first fallback response (fallback counter is not working).

Workaround: set any output condition in the second Start block
Updated 8 months ago