Troubleshooting / Known Issues

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Troubleshooting error messages in logs?

If you are troubleshooting messages in application logs please check the Logs troubleshooting page

🔹 [FLOW] Problem with Switch to context option in Custom block

Problem: Using Switch to context option in a Custom block causes unexpected bot behavior:

• returning from another context back to the Custom state causes overriding the currently chosen NLU model
• returning from another context back to the Custom state causes that Response is used again by the bot

Solution: DON'T use Switch to context option in Custom block. Use a separate Context block for switching contexts.

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Switch to context option in Custom block is deprecated and will be eventually removed in one of the future Automate releases as a final fix for this problem (this change will not break your previous projects)

🔹 [FLOW] Copy/paste feature in Flow module is not working

Problem: when the user copies and pastes the block in Flow module, nothing happens

Description: SentiOne Automate uses the browser Clipboard API. As the API is only available to Secure Contexts, it cannot be used from a content script running on http:-pages, only https:-pages. Check if HTTPS protocol is enabled.

🔹 [FLOW] Say with fallback use only first fallback response

Problem: when there is a second Start block in Flow (above the first one and without defined any output condition) - Say with fallback always return the first fallback response (fallback counter is not working).

Workaround: set any output condition in the second Start block

🔹 [ASR] Supported ASR providers in Chat Tester

⚠️ [NLU] Overlapping system entities mismatch

Between different versions of SentiOne Automate there are differences in logic behind overlapping system entities.

For example in phrase:

"My PIN number is 1993, the same as the year I was born"

We might detect 1993 as one of sys.Time, sys.digitSequence or sys.Numeral. We are working to change the logic so that all possible system entities are returned and our users could choose which type they actually expect.