Chat launcher script Link

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Changes summary

Session cookie on host site:

We have introduced a new feature that allows you to preserve conversation sessions within the web chat interface. In response to issues encountered on the Safari browser, particularly related to third-party cookies, we have implemented an alternative method for maintaining conversation cookies on the host side. To enable this new mechanism (please note that the default configuration utilizes an 'HTTP only' cookie managed by the backend), you simply need to add the following field to the web chat's configuration object:

 "session": {
   "hostSessionCookie": true

This code snippet facilitates the use of cookies managed by the frontend component of the web chat.

New fields in configuration object

Field name (* - required)TypeDescriptionExample