If chatbot is waiting for a specific reply from the user, bot designer can use Quick replies. They are predefined, short replies that user can choose from. Quick replies are displayed in a form of buttons. When selected, text from a chosen button is sent to the bot just like a regular message. Using quick replies is optional and it still allows user to type its own reply. Quick replies provide better control over the conversation and can suggest user the possible answers.
To use Quick replies you have to add the possible replies in the Say block's settings. They can contain text or emojis. You can add as many quick replies as you want, however from the UX point of view it is best to add no more than 5 buttons.
Quick replies will render in chat tester as:
Quick replies in SentiOne Automate work seamlessly with Facebook Messenger.
Updated over 1 year ago