Supported channels

SentiOne Automate provides many built-in connectors to connect to common messaging and voice channels. You can also use our Gateway API Service to build your custom connector.

Channels

ChannelSupportedDescriptionConfiguration
Voice ✅ YES, via external voice integratorAny external voice integrator that is able to communicate with SentiOne Automate via Gateway serviceDocumentation:
- Voice Data flow
- Gateway API
Webchat ✅ YESSentiOne provide its own webchat solution.

SentiOne Support within configuration: 5 workdays
Documentation:
- Webchat
Facebook Messenger (Meta)✅ YES, internal connectorMessage is being delivered to the dedicated bot handler application (facebook-bot) using webhooks technology.

Application needs the manual SentiOne configuration.

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Fanpage with administration permissions.
2. Official Facebook application that successfully went through the review process.

Documentation:
- facebook-bot component configuration
WhatsApp ✅ YES, via Twilio integrationMessage is being delivered to dedicated bot handler application (whatsapp-bot) using webhooks technology.

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Twilio account with configured WhatsApp number and administrator permissions.

Documentation:
- whatsapp-bot component configration
Twitter (direct messages) ✅ YES, internal connectorMessage is being delivered to dedicated bot handler application (twitter-bot) using webhooks technology.

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Account with administration permissions
2. Prepared official Twitter application and go through review.

Documentation:
- twitter-bot component configuration
Skype for Business ✅ YES, internal connectorMessage is being delivered to dedicated bot handler application (skype-bot).

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Credential to Skype API

Documentation:
- skype-bot component configuration
Instagram via API ❌ NO (possible to implement)
Telegram ✅ YES, internal connectorMessage is being delivered to the dedicated bot handler application using webhooks technology.

Application needs the manual SentiOne configuration.

- on-premise: 5 workdays
- cloud: 1-2 workdays
Microsoft Teams ✅ YES, internal connectorMessage is being delivered to dedicated bot handler application (ms-teams-bot) using webhooks technology.

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Registered App in Microsoft's Azure Active Directory
2. Generated RSA asymmetric keys (Public & Private) for message encryption

Documentation:
- ms-teams-bot component configuration
Other channels -You can use our Gateway API Service to build your custom connector to other text channels.

SentiOne Support within configuration: 5 workdays
Documentation:
- Gateway API Service