Supported channels
Channel allows end-users to interact with the bot
By default, your Bot is unavailable to users unless you define one or more channels through which it can communicate. So, after creating a Bot, you can add delivery channels that end-users can use to access and interact with it. SentiOne Automate provides many built-in connectors to connect the most common messaging and voice channels.
Supported channels
Below is a list of all channels you can connect to via the SentiOne Automate platform:
| Channel | Supported | Description | Configuration |
|---|---|---|---|
| Voice | ✅ YES, via external voice integrator | Any external voice integrator that is able to communicate with SentiOne Automate via Gateway service | Documentation: - Voice Data flow - Gateway API |
| Webchat | ✅ YES | SentiOne provide its own webchat solution. SentiOne Support within configuration: 5 workdays | Documentation: - Webchat |
| Facebook Messenger (Meta) | ✅ YES (via Channels module) | Message is being delivered to the dedicated bot handler application (channels-connector) using webhooks technology. Integration is available in Channels module. | Prerequisites: 1. Fanpage with administration permissions 2. Official Facebook application that successfully went through the review processConfiguration: To Be DoneDocumentation:- Channels Connector |
| ✅ YES (via Channels module) | You can integrate with the WhatsApp channel via the Twilio and Vonage platform. Integration is available in Channels module.🛑 See channel limitations. | Configuration: - via Twillio - via VonageTech Documentation: - Channel connectors | |
| Twitter (direct messages) | ✅ YES, internal connector | Message is being delivered to the dedicated bot handler application (twitter-bot) using webhooks technology. Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Access to Twitter Enterprise API 2. Account with administration permissions 3. Prepared official Twitter application and go through review.Documentation:- twitter-bot component configuration |
| Skype for Business | ⚠️ YES, internal connector [DEPRECATED] | Message is being delivered to the dedicated bot handler application (skype-bot). Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Credential to Skype APIDocumentation:- skype-bot component configuration |
| Instagram via API | ❌ NO (possible to implement) | ||
| Telegram | ✅ YES, internal connector | Message is being delivered to the dedicated bot handler application using webhooks technology. Application needs the manual SentiOne configuration. - on-premise: 5 workdays - cloud: 1-2 workdays | |
| Microsoft Teams | ✅ YES (via Channels module) | Message is being delivered to the dedicated bot handler application (ms-teams-bot) using webhooks technology. \n \nApplication needs manual SentiOne configuration: \n \n- on-premise: 5 workdays \n- cloud: 1-2 workdays | Prerequisites: 1. Registered App in Microsoft's Azure Active Directory 2. Generated RSA asymmetric keys (Public & Private) for message encryption Documentation: - Channels Connector |
| LiveChat | ✅ YES (via Channels module) | Seamless integration with LiveChat. Bots created in SentiOne acts as virtual agents in LiveChat environment and handle user queries. | On Cloud environment works out of the box. For on-prem deployments creating app is needed Configuring LiveChat |
| Slack | ✅ YES (via Channels module) | Seamless integration with Slack. You can integrate your Slack workspace with Automate using two methods: 1. Authorize an Account to Act as a Bot. 2. Add an App to Act as a Bot. | On Cloud environment works out of the box. For on-prem deployments creating app is needed Configuring Slack |
| Other channels | - | You can use our Gateway API Service to build your custom connector to other text channels. SentiOne Support within configuration: 5 workdays | Documentation: - Gateway API Service |
Updated about 1 year ago
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