Supported channels

Channel allows end-users to interact with the bot

By default, your Bot is unavailable to users unless you define one or more channels through which it can communicate. So, after creating a Bot, you can add delivery channels that end-users can use to access and interact with it. SentiOne Automate provides many built-in connectors to connect the most common messaging and voice channels.

Supported channels

Below is a list of all channels you can connect to via the SentiOne Automate platform:

ChannelSupportedDescriptionConfiguration
Voice โœ… YES, via external voice integratorAny external voice integrator that is able to communicate with SentiOne Automate via Gateway serviceDocumentation:
- Voice Data flow
- Gateway API
Webchat โœ… YESSentiOne provide its own webchat solution.

SentiOne Support within configuration: 5 workdays
Documentation:
- Webchat
Facebook Messenger (Meta)โœ… YES
(via Channels module)
Message is being delivered to the dedicated bot handler application (channels-connector) using webhooks technology. Integration is available in Channels module.Prerequisites:
1. Fanpage with administration permissions
2. Official Facebook application that successfully went through the review process

Configuration: To Be Done

Documentation:
- Channels Connector
WhatsApp โœ… YES
(via Channels module)
You can integrate with the WhatsApp channel via the Twilio and Vonage platform. Integration is available in Channels module.

๐Ÿ›‘ See channel limitations.
Configuration:
- via Twillio
- via Vonage

Tech Documentation:
- Channel connectors
Twitter (direct messages) โœ… YES, internal connectorMessage is being delivered to the dedicated bot handler application (twitter-bot) using webhooks technology.

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Access to Twitter Enterprise API
2. Account with administration permissions
3. Prepared official Twitter application and go through review.

Documentation:
- twitter-bot component configuration
Skype for Business โš ๏ธ YES, internal connector [DEPRECATED]Message is being delivered to the dedicated bot handler application (skype-bot).

Application needs manual SentiOne configuration:

- on-premise: 5 workdays
- cloud: 1-2 workdays
Prerequisites:
1. Credential to Skype API

Documentation:
- skype-bot component configuration
Instagram via API โŒ NO (possible to implement)
Telegram โœ… YES, internal connectorMessage is being delivered to the dedicated bot handler application using webhooks technology.

Application needs the manual SentiOne configuration.

- on-premise: 5 workdays
- cloud: 1-2 workdays
Microsoft Teamsโœ… YES (via Channels module)Message is being delivered to the dedicated bot handler application (ms-teams-bot) using webhooks technology. \n \nApplication needs manual SentiOne configuration: \n \n- on-premise: 5 workdays \n- cloud: 1-2 workdaysPrerequisites: 1. Registered App in Microsoft's Azure Active Directory 2. Generated RSA asymmetric keys (Public & Private) for message encryption Documentation:
- Channels Connector
LiveChatโœ… YES (via Channels module)Seamless integration with LiveChat. Bots created in SentiOne acts as virtual agents in LiveChat environment and handle user queries.On Cloud environment works out of the box. For on-prem deployments creating app is needed Configuring LiveChat
Other channels -You can use our Gateway API Service to build your custom connector to other text channels.

SentiOne Support within configuration: 5 workdays
Documentation:
- Gateway API Service

Whatโ€™s Next