Supported channels
SentiOne Automate provides many built-in connectors to connect to common messaging and voice channels. You can also use our Gateway API Service to build your custom connector.
Channels
| Channel | Supported | Description | Configuration |
|---|---|---|---|
| Voice | ✅ YES, via external voice integrator | Any external voice integrator that is able to communicate with SentiOne Automate via Gateway service | Documentation: - Voice Data flow - Gateway API |
| Webchat | ✅ YES | SentiOne provide its own webchat solution. SentiOne Support within configuration: 5 workdays | Documentation: - Webchat |
| Facebook Messenger (Meta) | ✅ YES, internal connector | Message is being delivered to the dedicated bot handler application (facebook-bot) using webhooks technology. Application needs the manual SentiOne configuration. - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Fanpage with administration permissions. 2. Official Facebook application that successfully went through the review process. Documentation: - facebook-bot component configuration |
| ✅ YES, via Twilio integration | Message is being delivered to dedicated bot handler application (whatsapp-bot) using webhooks technology. Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Twilio account with configured WhatsApp number and administrator permissions. Documentation: - whatsapp-bot component configration | |
| Twitter (direct messages) | ✅ YES, internal connector | Message is being delivered to dedicated bot handler application (twitter-bot) using webhooks technology. Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Account with administration permissions 2. Prepared official Twitter application and go through review. Documentation: - twitter-bot component configuration |
| Skype for Business | ✅ YES, internal connector | Message is being delivered to dedicated bot handler application (skype-bot). Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Credential to Skype API Documentation: - skype-bot component configuration |
| Instagram via API | ❌ NO (possible to implement) | ||
| Telegram | ✅ YES, internal connector | Message is being delivered to the dedicated bot handler application using webhooks technology. Application needs the manual SentiOne configuration. - on-premise: 5 workdays - cloud: 1-2 workdays | |
| Microsoft Teams | ✅ YES, internal connector | Message is being delivered to dedicated bot handler application (ms-teams-bot) using webhooks technology. Application needs manual SentiOne configuration: - on-premise: 5 workdays - cloud: 1-2 workdays | Prerequisites: 1. Registered App in Microsoft's Azure Active Directory 2. Generated RSA asymmetric keys (Public & Private) for message encryption Documentation: - ms-teams-bot component configuration |
| Other channels | - | You can use our Gateway API Service to build your custom connector to other text channels. SentiOne Support within configuration: 5 workdays | Documentation: - Gateway API Service |
Updated 8 days ago