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Home Automate Guide API Changelog 🌐 Listen Guide 🤖 Demos

Getting started

Knowledge Center
Projects
Demo gallery
Customer technical support
Troubleshooting / Known Issues

Generative AI

Large Language Models (LLMs)
- OpenAI
- OpenAI via Microsoft Azure
Retrieval Augmented Generation

Flows

Flows overview
Project & Flow naming
Contexts
Context grouping
Context & Block naming
Search on context list
Blocks
Navigation blocks
Interaction blocks
Redirection blocks
LLM Blocks
- LLM Say
- LLM Integration
Advanced blocks
Other blocks
Tags
Chat tester
- Settings
- Debug and message details
Flow publishing
Keyboard shortcuts
SSML
Multilingual Bots
Commands
Global Listener
Flow snippets

NLU

Introduction
Definitions
Language support
Intents
Entities & Variables
Training
- Training queue
- Training practices & errors
Training analytics
Multi-language NLUs
Best practices
Autocorrect

Expression language

AEL overview
Methods and APIs overview

Integrations

Integrations
- Streaming integrations
- mTLS authentication

Test suites

How to test your bot?
Test suites naming
Writing test cases
Test case generation

Analytics

Analytics overview

Knowledge Base

Items
Documents
Connectors
Knowledge Base Import
Knowledge Base API

Conversations

Deleting conversations
How to analyze conversations?

Channels

Supported channels
Configuration
Limitations

DIALER

Preparing contacts

Conversation Handover

Conversation handover
Handover configuration in React

Settings

Users and roles
System settings
- Integration with SentiOne Listen & React
- License management
Switching between organisations

LEARNING

Arrays
Loops
Fallbacks

NLU Tutorial

Understanding intents
- What is an intent?
- How intent recognition works?
Creating training sets
Intent recognition score
Entities
Design principles
Known NLU problems

Others

Experimental features
Deprecated features
- Obsolete features
System requirements
Export to Warehouse

Webchat

What is webchat?
Configuration
Changelog
- v189
- v190
- v192
- v194
- v195
- v205
- v210
- v214
- v217
- v219
- v221
- v227
- v232
- v234
- v241
- v246
- v247
- v248
Embeding in WebView (Legacy Mode - without Channel)
Embeding in WebView with Channel
Webchat features
Webchat technology overview
Where can I test it?
Genesys Handover

Technical Architecture

Architecture
Security
- Vulnerabilities policy
- 2FA - Two Factor Authentication
Release Cycle
Services
Connecting through API
- Gateway
- Sample requests and responses

On-Premise installation

Infrastructure Requirements
- Deployment Assumptions
Platform scaling
Dependencies (External Services)
Installation
Upgrade
- Upgrade tasks
Configuration
Monitoring and troubleshooting
Maintenance
- Applications Maintenance
- Database Maintenance
Minimal installation

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Maintenance

This chapter contains detailed description of applications and database maintenance.

Updated almost 3 years ago

What’s Next

Applications Maintenance
Database Maintenance