Chat launcher script Link

<script src="https://cdn.sentione.com/chat-ui-launcher/chat.1.77.2.js"></script>

Enhanced Performance & Stability

This update introduces "under-the-hood" optimizations to ensure the Webchat widget remains lightweight and does not impact your website's loading speed.

• Smart Connection Handling: The Webchat no longer opens unnecessary server connections for every visitor.
• Resource Efficiency: Connections are now established only when a user has an active session or manually opens the chat window.
• Faster Page Loads: By reducing background activity for new visitors, the widget has a smaller footprint on your site’s overall performance.
• Mobile-Friendly Optimization: The system now detects inactive browser tabs and closes idle connections to save user data and battery.

New Localization & API Features

• New Configuration Field: A new translation field has been added to the widget configuration schema, allowing for more granular control over localized content.

  

• New API Method: Added window.sentiOneChat.getTranslations()—a global method that allows developers to programmatically retrieve the currently active translation object.

• Dynamic Localization: The new field and method work together to provide better support for multi-language environments and custom front-end integrations.

sentiOneChat.sendEvent Method

Use the sentiOneChat.sendEvent() method when you want to trigger the bot from the host page and optionally show a short system-style label to the user.

API

Method: sentiOneChat.sendEvent()

window.sentiOneChat.sendEvent(payload?: {
  label?: string;
  extraData?: object;
}): void

UI Behavior

• If you pass label, the user sees a small system badge in chat.
• If you do not pass label, nothing is shown in chat.

Examples

Metadata only (no visible UI element)

window.sentiOneChat.sendEvent({
  extraData: {
    eventType: 'order_process_change',
    process: 'premium_support',
  },
});

Badge + metadata

window.sentiOneChat.sendEvent({
  label: 'Process changed to X',
  extraData: {
    eventType: 'order_process_change',
    process: 'premium_support',
  },
});

Real-life example (order support flow)

window.sentiOneChat.sendEvent({
  label: 'Order flow updated',
  extraData: {
    eventType: 'order_process_change',
    process: 'premium_support',
    orderId: 'ORD-2026-000421',
    source: 'checkout',
    customerTier: 'gold',
  },
});

Summary

• sentiOneChat.sendEvent() method triggers the bot from your page.
• label controls whether users see a badge.
• extraData is sent to the bot with the event.
• extraData can be handled in the bot Flow module.
• Based on extraData, the bot can be programmed to run different operations or follow different conversation paths.
• extraData from initialMessage and everyMessage is merged with extraData from the event payload.
• Because the system can process only one message at a time, it does not support parallel event submissions; therefore, the host page is responsible for guarding against repeated or concurrent sendEvent() calls.