Unrecognised messages

Unrecognised messages section collects all the user messages, that your bot didn't understand. It allows you to quickly discover new trends in conversations, add new use-cases to your bot or simply refine your NLU training dataset by adding new phrases that were to difficult for your bot to recognise. You can use filters and sortings for more precise information - find messages that were met with fallback response in a particular context or even state, which could help in identifying bot responses that are troublesome to your users and may prompt you to improve bot's copy.