End conversation

What's an End conversation block?

This is the final block used to end the conversation and more importantly, the bot session. After this, it is not possible to continue the interaction. The user will have to restart the conversation.


How do you set it up?

There can only be one End conversation block in each Flow. 💁‍♀️

What is the use case?

It is generally used in the intent/context we use for the chatbot to say goodbye.

Below are some examples of how to end a bot session.



Ending the bot session

Remember that this block will end the bot session. It is recommended to only use this block if you do not expect any further interaction from a user.

Depending on the text channel, users will need to refresh or reopen the web widget or conversation history.

In the case of a voice interaction- the phone call will end.