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Getting started

  • Knowledge Center
  • Projects
  • Troubleshooting / Known Issues

Flows

  • Flows overview
  • Project & Flow naming
  • Contexts
  • Context grouping
  • Context & Block naming
  • Search on context list
  • Blocks
  • Navigation blocks
    • Start context & Flow structure
    • Exit context
    • End conversation
    • Steering
    • Point
  • Interaction blocks
    • Say
    • Say conditional
    • Say with Fallbacks
    • Ask
    • Notice
  • Redirection blocks
    • Context
    • Redirect
    • Transfer to Flow
    • Back to bot
  • Other blocks
  • Tags
  • Flow publishing
  • Keyboard shortcuts
  • SSML

NLU

  • Introduction
  • Definitions
  • Language support
  • Intents
    • Analyze phrases
    • Batch classify
  • Entities & Variables
    • Built-in entities
    • Keyword entities
    • Regex entities
    • Pattern entities
  • Training
    • Training queue
    • Training practices & errors
  • Training analytics
  • Multi-language NLUs
  • Best practices
    • Mastering intent building
    • Entities and variables
    • Training phrases
    • Training analytics
    • Intent & Entities Naming

Expression language

  • AEL overview
    • Operators
    • Data types
    • Conditions
    • Memory
    • Extra data
    • JavaScript
  • Methods and APIs overview
    • Strings
    • Numbers
    • Arrays
    • Objects
    • NLU API
    • System API
    • DateTime API
    • System Math API
    • Knowledge Base API

Integrations

  • Integrations
    • Streaming integrations

Test suites

  • How to test your bot?
  • Test suites naming
  • Writing test cases
  • Test case generation

Analytics

  • Analytics overview
    • Conversations volume
    • Tags
    • Intents
    • Redirects
    • Unrecognised messages
    • Errors

Knowledge Base

  • Knowledge Base Import

Conversations

  • Deleting conversations
  • How to analyze conversations?

Channels

  • Supported channels
  • Configuration
    • Adding the WhatsApp Channel (via Vonage)
    • Adding the WhatsApp Channel (via Twilio)
  • Limitations

Conversation Handover

  • Conversation handover
  • Handover configuration in React
    • WhatsApp (Vonage) handover configuration
    • WhatsApp (Twilio) handover configuration
    • Webchat handover configuration

Settings

  • Users and roles
  • System settings
    • Integration with SentiOne Listen & React
    • License management
  • Switching between organisations

NLU Tutorial

  • Understanding intents
    • What is an intent?
    • How intent recognition works?
  • Creating training sets
    • Business vs linguistic approach
    • Grouping phrases in intents
    • Actions and intents
  • Intent recognition score
    • Confidence in classification
    • Thresholds in scoring
    • Multiple intents in one phrase
    • Emerging intents
  • Entities
  • Design principles
    • Opening questions
    • Common mistakes
    • Balancing the dataset
    • Automatic Speech Recognition
  • Known NLU problems

Others

  • Experimental features
  • Deprecated features
    • Obsolete features
  • System requirements
  • Export to Warehouse

Webchat

  • What is webchat?
  • Configuration
  • Changelog
    • v189
    • v190
    • v192
    • v194
    • v195
    • v205
    • v210
    • v214
    • v217
    • v219
    • v221
    • v227
    • v232
  • Webchat features
    • Markdown support
    • Quick replies
    • Conversation History
    • Silence message
    • Blocking operations
  • Webchat technology overview
  • Where can I test it?

Technical Architecture

  • Architecture
    • Data flow
    • Components
  • Security
    • Vulnerabilities policy
  • Release Cycle
  • Services
    • Analytics
    • Admin panel
    • WhatsApp Bot
    • Twitter Bot
    • Facebook Bot
    • Skype Bot
    • WebChat
    • SSO Server
    • Dialogs
    • Thread Coordinator
    • Hooks server
    • Channels Connector
    • Configuring Microsoft Teams
    • Configuring LiveChat
    • Platform API
    • DB HTTP connector
  • Connecting through API
    • Gateway
    • Sample requests and responses

On-Premise installation

  • Infrastructure Requirements
    • Deployment Assumptions
  • Platform scaling
    • Pod Resources configuration
    • XS - Minimal environment
    • S - Small environment
    • M - Medium environment
    • L - Large environment
  • Dependencies (External Services)
    • Kubernetes installation
    • ElasticSearch installation
    • PostgreSQL installation
    • RabbitMQ installation
    • NFS installation
    • REDISAI installation
    • Monitoring tools installation
  • Installation
  • Upgrade
    • Upgrade tasks
  • Configuration
    • Configuration repository
    • Application specific configuration
    • Play Framework configuration
    • Kubernetes TLS certificates
  • Monitoring and troubleshooting
    • Logs troubleshooting
    • Components monitoring
    • ElasticSearch monitoring
    • RabbitMQ monitoring
    • Redis monitoring
    • Business logic monitoring
    • Loki-stack monitoring
    • Kubernetes
  • Maintenance
    • Applications Maintenance
    • Database Maintenance
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Interaction blocks

Suggest Edits

What are Interaction blocks?

They represent the bot's speech. Now we have a closer look at them 👀

919

Different types of Navigation blocks

  • Say
  • Say conditional
  • Say with fallbacks
  • Notice
  • Ask

Updated over 1 year ago


  • Table of Contents
    • What are Interaction blocks?
    • Different types of Navigation blocks