Adding the LiveChat Channel

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This documentation presents adding Livechat Channel on already configured environment like the one available on https://app.chatbots.sentione.com/. For initial configuration on on-prem environments please go to this page configuring-livechat

Prerequisites

1. Working LiveChat and configured account
2. LiveChat app is configured on your environment (already configured on SentiOne cloud)

Step 1: Create new channel

1. Log in to Automate platform.
2. Go to Channels and click Create -> LiveChat.
3. You will be redirected to LiveChat's login page.
4. Log in using yours credentials.
5. Choose Bot Agent name.
6. New LiveChat channel will appear on channels list.

Step 2: Configure bot to handle conversations on LiveChat

Once the application is connected and new Bot Agent is created you should see it LiveChat Application

You can now assign Chatbots to your Teams so that they will handle the incoming messages. Please follow the official LiveChat documentation for more details