v248 Webchat carousels and Google Gemini 🎠

“I can do what he would do. I can say what he would say. But I can’t feel what he would feel." - Replika AI, Black Mirror, ep. Be Right Back - S2E1 🤖
SentiOne Automate version 248 was released on 27.03.2025. This new release brings a carousel feature to web chat, native support for Google Gemini chat completions, and embedding models

Enrich your bot responses with a carousel!

A carousel in web chat can significantly enhance your chatbot by providing a visually engaging and interactive way to present multiple options simultaneously. Instead of overwhelming users with long text lists, carousels allow them to swipe through images, buttons, and descriptions, making navigation intuitive and efficient. This improves user experience by streamlining decision-making, especially for product recommendations, FAQs, or multi-step processes. Additionally, carousels enable chatbots to display dynamic content, such as featured deals, event highlights, or service categories, enhancing engagement and increasing conversion rates. By integrating carousels, your chatbot becomes more user-friendly, visually appealing, and effective in guiding users to their desired outcomes.

You can read more about Carousel support in web chat here and about Carousel block in flow here

Native support for Google Gemini

In Organization > AI Credentials you can now add an API key to Google Gemini. It will allow you to use the latest models in the "LLM Say" block or index your Documents in the Knowledge Base using the latest embeddings from Vertex AI.

💊 IMPROVEMENTS

• [LLM Say] new OpenAI models: o1, o3-mini, GPT-4.5
• [NLU] NLU is now more resilient to network glitches with a request retry mechanism
• [Conversations] Messages that are sent to the user after the voice call is disconnected are now marked in transcription
• [Tags] Tags are now stored in chronological order as they are added during the conversation and returned always preserving the right order

🐛 FIXES

• [Conversations] Export from the conversations module didn't include all filters
• [Listen&React] Webchat quick replies were displayed as bot messages in SentiOne React
• [Autocorrect] Autocorrect is applied also to the first words in a sentence even if they start with a capital letter.
• [Autocorrect] Multiple fixes for specific words based on submitted issues.
• [Chat tester] Fixed scroll issues when the stream is used
• [Channels] Fixed issue where the application would endlessly try to refresh access token

📚 DOCS

• [Carousel] Embedding carousel in webchat and Carousel block type
• [NLU] Info on built-in entities in new languages
• [Voice] More detailed description of voice channel options

Please follow the changelog for exciting new features! 👋