v250 Improvements in the Platform API and mTLS support for REST Integrations

“By your Command" - Cylons, Battlestar Galactica 🤖
SentiOne Automate version 250 was released on 22.05.2025. This new release introduces varous improvements to the Platform API

New API methods

If you are now using the Platform API you can get the number of currently active voice sessions with new method called getActiveVoiceSessions. This feature is usefull if you want to fully utilize the available channels and execute outbound campaigns.

Another modification is changes in Sessions Search . You can now fetch single sessions by their ID.

Example call:

POST/v1/analytics/session/search 
{
  "offset": 0,
  "size": 1,
  "sessionIds": [
    "webchat_kuxfchh1nkpgz4ajumybxn"
  ],
  "sortBy": "UpdateTime",
  "sortOrder": "Desc"
}

If you are hosting Automate on your premises, you can also change the authentication method from OTP code to static API key. Check docs for example configuration.

mTLS authentication for better security of Your REST APIs

When configuring Integrations, you can now select mutual authentication. To do so, just click on "Use advanced authentication" in Integration settings, upload your .p12 file that contains both private and public key. Add passphrase if needed, or custom CA if you are using self-signed APIs.

You can read more about configuration on dedicated page

📘
Added in build 250.7.0
The mTLS feature was introduced after initial release and is available on cloud verios since 4th of June.

💊 IMPROVEMENTS

[Admin] Display websocket connection status
[Webchat] Improved security of session management

🐛 FIXES

[Chat Tester] Fixed copy to clipboard issue in debug mode
[Semantic Database] Fixed error when selecting AI Credentials that do not offer embeddings
[NLU] Create intent with AI generated phrases would sometimes halt

📚 DOCS

[Monitoring & troubleshooting] Performance monitoring and troubleshooting
[Configuration] Deployment checklist
[Blocks] LLM Say & LLM Integration
[Integrations] mTLS authentication

We didn't release much now, but the next release will be big! 🚀

New API methods

mTLS authentication for better security of Your REST APIs

📘Added in build 250.7.0

📘
Added in build 250.7.0