Jump to Content
Home
Automate Guide
API
Changelog
🌐 Listen Guide
🤖 Demos
App
Service status
Log In
Automate Guide
App
Service status
Log In
Home
Automate Guide
API
Changelog
🌐 Listen Guide
🤖 Demos
Markdown
Search
All
Pages
Start typing to search…
Getting started
Knowledge Center
Projects
Demo gallery
Customer technical support
Troubleshooting / Known Issues
Generative AI
Large Language Models (LLMs)
OpenAI
OpenAI via Microsoft Azure
Retrieval Augmented Generation
Flows
Flows overview
Project & Flow naming
Contexts
Context grouping
Context & Block naming
Search on context list
Blocks
Navigation blocks
Start context & Flow structure
Exit context
End conversation
Steering
Point
Interaction blocks
Say
Say conditional
Say with Fallbacks
Ask
Notice
Carousel
Redirection blocks
Context
Redirect
Transfer to Flow
LLM Blocks
LLM Say
LLM Integration
Advanced blocks
Custom
Integration
NLU model
Metadata
Other blocks
Tags
Chat tester
Settings
Debug and message details
Flow publishing
Keyboard shortcuts
SSML
Multilingual Bots
Commands
Global Listener
Flow snippets
NLU
Introduction
Definitions
Language support
Intents
Analyze phrases
Batch classify
Comparison of available intentizer types
Entity handling by intentizer
Automatic training set generation
Entities & Variables
Built-in entities
Keyword entities
Regex entities
Pattern entities
Accessing variables
Overlapping entities
Training
Training queue
Training practices & errors
Training analytics
Multi-language NLUs
Best practices
Mastering intent building
Training phrases
Phrases with similar construction placed in different intents
Phrases length
Short phrases without object
Detection of undesirable phrases in NLU
Advices regarding intents
Entities and variables
Intent & Entities Naming
Phrases mapping
Maintaining NLU
Training analytics
Autocorrect
Expression language
AEL overview
Operators
Data types
Conditions
Memory
Extra data
JavaScript
Methods and APIs overview
Strings
Numbers
Arrays
Objects
NLU API
System API
DateTime API
System Math API
Integrations
Integrations
Streaming integrations
mTLS authentication
Test suites
How to test your bot?
Test suites naming
Writing test cases
Test case generation
Analytics
Analytics overview
Conversations volume
Tags
Intents
Redirects
Unrecognised messages
Errors
Knowledge Base
Items
Documents
Connectors
Knowledge Base Import
Knowledge Base API
Conversations
Deleting conversations
How to analyze conversations?
Channels
Supported channels
Configuration
Adding the WhatsApp Channel (via Vonage)
Adding the WhatsApp Channel (via Twilio)
Adding the LiveChat Channel
Adding Slack channel
Adding Voice channel (Google provider)
Adding Voice channel (Microsoft provider)
Voice Channel options
Limitations
DIALER
Preparing contacts
Conversation Handover
Conversation handover
Handover configuration in React
WhatsApp (Vonage) handover configuration
WhatsApp (Twilio) handover configuration
Webchat handover configuration
Settings
Users and roles
System settings
Integration with SentiOne Listen & React
License management
Switching between organisations
LEARNING
Arrays
Loops
Fallbacks
NLU Tutorial
Understanding intents
What is an intent?
How intent recognition works?
Creating training sets
Business vs linguistic approach
Grouping phrases in intents
Actions and intents
Intent recognition score
Confidence in classification
Thresholds in scoring
Multiple intents in one phrase
Emerging intents
Entities
Design principles
Opening questions
Common mistakes
Balancing the dataset
Automatic Speech Recognition
Known NLU problems
Others
Experimental features
Deprecated features
Obsolete features
System requirements
Export to Warehouse
Webchat
What is webchat?
Configuration
Changelog
v189
v190
v192
v194
v195
v205
v210
v214
v217
v219
v221
v227
v232
v234
v241
v246
v247
v248
Embeding in WebView (Legacy Mode - without Channel)
Embeding in WebView with Channel
Webchat features
Markdown support
Quick replies
Conversation History
Silence message
Blocking operations
Announcement Banner
Message with website
Carousel
Webchat technology overview
Where can I test it?
Genesys Handover
Configuration
Technical Architecture
Architecture
Data flow
Components
Voice Gateway
SQL Databases
Security
Vulnerabilities policy
2FA - Two Factor Authentication
Release Cycle
Services
Analytics
Admin panel
WhatsApp Bot
WebChat
SSO Server
Dialogs
Thread Coordinator
Hooks server
Channels Connector
Platform API
DB HTTP connector
Storage
Charon
Qpido
Philotes
Dialog-sentione
Pytia
Crocotta
Gall
NLU Facade
Intentizer LLM
Connecting through API
Gateway
Sample requests and responses
On-Premise installation
Infrastructure Requirements
Deployment Assumptions
Platform scaling
Pod Resources configuration
XS - Minimal environment
S - Small environment
M - Medium environment
L - Large environment
Dependencies (External Services)
Kubernetes installation
ElasticSearch installation
PostgreSQL installation
RabbitMQ installation
NFS installation
REDISAI installation
Monitoring tools installation
Installation
Upgrade
Upgrade tasks
Configuration
Configuration repository
Application specific configuration
Play Framework configuration
Kubernetes TLS certificates
Configuring Microsoft Teams
Configuring LiveChat
Configuring Slack
Deployment checklist
Monitoring and troubleshooting
Reading application logs
Logs troubleshooting
Components monitoring
Performance monitoring and troubleshooting
ElasticSearch monitoring
RabbitMQ monitoring
Redis monitoring
Business logic monitoring
Loki-stack monitoring
Kubernetes
Maintenance
Applications Maintenance
Database Maintenance
Minimal installation
Powered by
Markdown
🚧
Page under constructionn
Updated about 2 months ago
Knowledge Center
Ask AI
